Desktop Support Analyst Resume Sample

Desktop support analyst resume sample will have responsibile to provide the support for the company clients and also analyzing the desktop computer issue. The common job for this position is setting up the users account and also solving both software and hardware problem without any difficulties. Furthermore, the ordinary job activities for this one is also configuring computer system, setting up user accounts, resolving hardware and software trouble, executing IT policies, and so forth. Moreover, you also must have skills including analytical thinking, customer service, and communication abilities. Troubleshooting expertise and team work are also important for this job position so that you must have those capabilities to make the readers impressed to your skills. The relevant degree education is also required to apply for this job and you can follow the following sample to write your resume.

Raymond Walsh

347 Scholwalter Club, Houston, TX Phone: +1 (555) 458 3986

 

Experience                                         Senior Desktop Support Analyst, New York

01/ 2015 – present

  • Help in web page improvement for the intranet and for third party Web First
  • May managed project as assigned by the manager
  • Understanding article formation working with problem management group
  • Recognition and specification of trouble, reporting the problem management group
  • Management and resolution of end user incidents rise up from the L1 team
  • Maintain support ask for through a ticketing system, using clear and detailed
  • Offer support during standard shift hours, occasional Saturday shifts and periodic on-call hours
  • Work closely with global support centre continuously improve or promote L1 resolution
  • Improving the training material and procedures and train users in the correct use of hardware or software
  • Make, test, and improve the current workstation images

Desktop Support Analyst, Chicago

01/ 2010 – 12/ 2014

  • Helped Network team with server and networking support responsibilities
  • Rely on instruction end established strategy to do the function of the job
  • Organize the network connectivity such as mobile computing
  • Offer network and desktop technical support to roughly 30 users
  • file, tracking and also monitoring the problem to make sure a timely resolution
  • organize, troubleshoot and repair hardware
  • Handle daily realistic support activities on desktop support, data network and server organization
  • Responsible for technology engineering ordinary for workstation
  • Acts system management for 3rd party support the application
  • Provide remote user support
  • Provide outstanding customer service and a broad spectrum of technical support to cornerstone Health Care
  • Trained new technicians and mentored colleague repeatedly

Education                                            James Madison University

Bachelor’s Degree in Computer Science

 

Skills

  • Capable to express the idea clearly and send the necessary information
  • A great dedication for quality clients service and a working knowledge of enterprise wide service delivery
  • Able to discretely manage highly confidential or sensitive company and personal information
  • Outstanding organizational and time management skills with strong attention to detail
  • Awesome relationship building abilities or diplomatic and able to handle stress with poise
  • Show the good teamwork skills and capable to work independently
  • Outstanding technical understanding of LANs, PC hardware and the Microsoft Windows operating system
  • Able to work together with other practical team in the delivery of end user services
  • Excellent in the problem solving abilities

 

Desktop Support Analyst Resume Sample

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