It Helpdesk Resume Sample

It helpdesk resume sample will be interesting for you who love to work in IT product. This job is also suitable for trouble shooter and communicator or someone who is easily explains the complicated technical features to computer end-user that do not know the firewall. Help desk is also one of the career fields where you do not need necessary a bachelor degree although if you have, it will be better. Many employers will hire the candidate with the associate’s degrees especially when they have proven their relevant skills.

The skills that are needed for this job including the customer-service skills, attentive listening, speaking, and writing talents. Besides, the ability to trouble-shoot and complex computer issues are needed for this job. If you are confused to make it, here is the sample of the resume designed for help desk support role. The sample will lead you to write the resume better.

Anne Parkinson

2192 Robinson Court, Saginaw, MI, 48607, Phone: +1 (989) 452-8021

 

Experiences                                       Help Desk Specialist, Chicago

01/ 2016 – present

  • Offer the technical maintenance for 70 number of diverse users nationality
  • Analyze, troubleshoot and resolve a wide range of software, hardware and also network issues
  • Handle and average of 50 calls per day
  • Arrange and escalate the issues where it is required
  • Resolve 80% of calls within company each minute requirement
  • Install, configure, and also modify the hardware and software in order to ensure the optimal performance
  • Display, log and track all stages of help desk support
  • Design and lead training sessions for new and existing users

Help Desk Support, Atlantic Corporation, Chicago

09/ 2011 – 09/ 2015

  • Verified technical ability and also problem solving skills by removing the computer virus without reformatting entire hard drive
  • Acknowledged by superiors for exceptional work and also diligence.
  • Devoted the team group, determination the computer issues and also repaired the problem during off-hours and at home
  • Performed the physical set up of the desktop hardware and software
  • Offered first-tier backing and troubleshooting for the technology products and applications
  • Succeeded the inventory and tracked all of hardware and software used
  • Assisted on the group installing hardware and software upgrades

Pennsylvania Office of Inspector general, Harrisburg

01/ 2009 – 01/ 2011

  • Applied continuous enhancement of process improvement that has reduced the trouble ticket response time by 50%
  • Consistency met ruthless clients satisfaction targets
  • Improved the client computer functionality and speed by installing the virus programs and running optimization programs to boost the clients satisfaction
  • Helped with server and network outages and organized broadcast information for users as per the CIO
  • Installed and constructed anti-virus software and educated user’s on cyber security

Education                                            De Paul University, Chicago

                                                                BA Degree in Computing

Skills

  • Skillful to diagnose the problems, find the root of the source and supply the lasting solution
  • Knowledgeable in communicating multifaceted information in an easily understood format to a diverse customer base
  • Expertise in a number of operating system and also application
  • Widespread end-user training experience
  • great knowledge for LAN, WAN, and also VPN
  • able to solve MS Office, Norton Internet Security, Bit-defender Total Security, and VMware

 

It Helpdesk Resume Sample

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