Senior Desktop Support Resume Sample

Senior desktop support resume sample is one of the interesting ways for you who want to be senior desktop support because the sample will lead you to write the proper resume. The job is responsible for offering support to the company customers and analyzing the desktop computer issues. Furthermore, the common job activities for this one is configuring computer system, setting up user accounts, solving hardware and software problems, implementing IT policies, and many more. Besides, you also should have skills such as analytical thinking, customer service, and communication abilities. Troubleshooting skills and team work are also important in this job position so that you have to have those attributes to make the readers amazed to your abilities. Besides, you also should have relevant degree education to apply for this job and you can follow the following sample to write your resume.

John Robert Jr.

3567 Gerhold Crossroad, New York, NY Phone: +1 (555) 893 6723

 

Experience                                         Senior Desktop Support Technician, Dallas

02/ 2016 – present

  • Hand over and handle ticket to convince that they are properly routed, worked and documented
  • Offer technical support and coaching for personal computer and PC network users
  • Offer training to newly hired IT helpdesk
  • Does preventive maintenance, test and fix of the tools
  • Help with the resolution of the application, hardware and also software troubles
  • Tech confidence with working knowledge of the computer, mobile device and also other tech product
  • Having 3 years of offering desktop support in a corporate environment
  • Offer superior customer service and technical support throughout Division 9 to the North Carolina
  • Work closely with end users and tenant engineers daily to convince highest effectiveness and up time regarding both hardware and software

Senior Desktop Support Tech, Los Angeles

01/2010 – 12/ 2016

  • Supervise desktop system
  • Believe in instruction end established guidelines to do the function of the job
  • Arrange the network connectivity such as mobile computing
  • Inclusive works on allocate ticket
  • Documenting, tracking and also monitoring the trouble to make sure a timely resolution
  • Arrange, troubleshoot and repair hardware
  • Handle daily practical support activities on desktop support, data network and server management
  • Accountable for technology engineering standard for workstation
  • Does system administration for 3rd party support the application
  • Offer remote user support
  • Offer excellent customer service and a broad spectrum of technical support to cornerstone Health Care
  • Coached new technicians and mentored coworkers repeatedly

Education                                            California State University

Bachelor’s Degree in Customer Satisfaction

 

Skills

  • Great communication with excellent verbal and written skills
  • Understanding in the troubleshooting of both hardware and software in windows
  • Capability to discretely manage highly confidential or sensitive company and personal information
  • Awesome attention to detail
  • Great relationship building abilities or diplomatic and able to handle stress with poise
  • Outstanding windows 7 understanding
  • Able to clearly describe and document technical procedures
  • Able to work together with other technical team in the delivery of end user services
  • Outstanding problem solving abilities

Senior Desktop Support Resume Sample

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